Support & Help

On iPhone, get PIING from the App Store and sign in with Apple. On Android, sign in with Google. Email works on every device, including Windows and Linux in the browser. A phone number is not how you create an account.

On the login screen, tap "Forgot password?" and enter your registered email address. We'll email you a link to reset your password. If you no longer have access to that email, contact our support team at support@piingapp.co.uk with proof of account ownership and we'll assist you.

One-to-one chats in the PIING app (text, photos, videos, voice messages and files) are end-to-end encrypted when both people use a current version of the app, so only you and the other person can read them; look for the lock and compare a safety code to verify. Group chats and Stories are end-to-end encrypted when everyone has a current version; web chat, and anything sent from or to an older version, is encrypted on the way. Your password is stored only as a strong one-way hash. See Security for details.

PIING is built with privacy first. We collect minimal account data (such as your email, username, and profile name) plus the messages and media you send so we can deliver them. We do not build advertising profiles. Friends Map location sharing is optional and off by default; contact discovery uses on-device hashes when you opt in — we do not upload your raw address book. Read our full Privacy Policy for details.

Yes. Messaging, calls, encryption, Stories, Ghost Mode, Mini Apps, Friends Map, Nearby and SOS are free for everyone. PIING Pro is an optional subscription (monthly or yearly, bought through the App Store) that adds bigger files in one-to-one chats, an unlimited Vault, extra Lenses and a badge. Manage or cancel it any time in Settings > Apple Account > Subscriptions; deleting your PIING account does not cancel it.

Yes. Use the same account on your iPhone and iPad, and in any web browser via web chat. Your conversations sync across them, protected in transit.

Open the conversation, tap the user's name or profile, and select "Report User" or "Block User." You can also forward the message to our support team at support@piingapp.co.uk with details about the abuse. We take reports seriously and will investigate.

Go to Settings > Delete Account and follow the confirmation steps. Your account is scheduled for deletion and permanently removed after 30 days; signing back in within that window cancels it. Once permanent, your account information, messages and tokens are removed from our servers. No app? You can also delete it in a web browser or by email: see Delete your account.